Shopping methods continue to evolve, impacting how retailers attract and retain customers. Especially in today's current environment, where retail is struggling to survive and challenged with creating safe shopping experiences.
The smart digital store, corporate facilities, warehouses, and factories ensure retailers stay competitive and meet consumer expectations for multi-channel shopping.
AIC help improve customer experience.
We support our customers to enhance the guest experience who are visiting their retails sites either malls or shops etc., by providing indoor navigation for the guests inside the venue, the same experience of google maps but indoor. Guests can see the full map of the venue on their mobile device and navigate to a certain point of interest like a shop or food court inside a mall. The solution can help our customers offer the following:
○ Turn-by-Turn navigation inside the indoor venue to easily find their items or shops.
○ Location sharing with family members inside the venue for easy finding.
○ Finding an associate inside the venue for faster transactions.
○ VIP customer detection who usually buys online and now decided to buy from the store.
The market has changed and the traditional way of promoting your items using flyers or banners is no longer efficient because it needs physical attendance of the guests near the banners to get attracted. Our solution uses digital technologies to detect the user location and message him with the available promotions whatever he is near or far away from your store or shop. This can be used for example to promote your products in front of your competitor stores.
Traditional paper labels or stickers are good but no efficient in the sales seasons or if you are changing the location of the items in your shop frequently, our solution uses electronic labels that can be controlled remotely to change the display on this small label for example to add promotion or discount or completely change the price.
Real Time Inventory Monitoring: Measurably improve point of sale revenues while also gaining valuable insights into their inventory health, usage, and location.
We will help you understand your customer and spaces and get more insights about the guest users who are coming to your venues, like for example: the daily number of visitors, the average waiting time, the most visited sections/heatmap, the number of users who passed by your store but they didn’t enter and the visitor pattern inside your venues. This can be used to:
○ Increase the visitor satisfaction by reducing the waiting time at the cashier by adding more employees to help the customer.
○ Increase the rent for some areas inside a mall and decrease at some locations to attract more tenants.
○ Change your marketing strategy to attract more guests into your store.
○ Change the store layout to put the most expensive items in the way of the guests to increase the share of wallet.
○ Optimized cleaning
Alwan commercial center, king Abdulaziz road